Have you ever thought how the words in a document are counted for then make a translation quote? As long as this is a Word, Excel or PDF file, this is relatively easy with integrated word counts.
But what happens in case of scanning a document or an image?
Almost all agencies do the counts by hand, so take this beautiful image and, after losing 10 or 15 minutes counting 1, 2, … 3 … 5 … 700 … 4221 words and then round up the total in a ROUGH AND DISADVANTAGEOUS WAY FOR THE CUSTOMER.
It would be a good thing if we were in the 80s, but today the text analysis tools are also evolved, you just need to pick one.
You can be sure that when you submit a text, our word count is very accurate thanks to these tools.
I am obsessed with fast response!
For the simple reason that every day I find myself having to contact several people, translators or suppliers in general, and I don’t like when they are late to answer me. My thoughts are this:
I am contacting you to give you some money, opportunity to earn, and you play hard to get? Answer me after days?
No! If I contact you I need you, and you need me, then we try to be as clear and fast as possible.
You will also experience this terrible situation – of a lack of response. You need something urgent and your only wish is to get it in the shortest possible time and you are in front of someone who does not listen to you, putting you at the bottom of their priorities with phrases such as “We are full of work, we will answer you as soon as possible” or “We will pass your request to the department that will contact you in the coming days.”
And in your mind, you say it out loud:
Are you talking about days? Your reply will be answered within a few minutes, at the most in a few tens of minutes
That is why I reply immediately to your requests, listen to you and find the best solution to your needs with you. I do not make you await in uncertainty, I will tell you right off the bat how we will handle the job you requested us to do.